Delivery Information

• Standard UK Delivery – £4.95
  We aim to deliver within in 2–4 working days via Royal Mail or a trusted courier. Free on orders over £75.
• Click & Collect – FREE
  Local to our store? Choose ‘Click & Collect’ at checkout and we’ll let you know when it’s ready to pick up.

Delivery Notes

• We dispatch orders Monday to Friday (excluding Bank Holidays).
• Orders placed after 1pm will be processed the next working day.
• Occasionally, delivery may take a little longer during peak times – but we’ll always do our best to keep you updated.

Returns & Exchanges

We want you to be completely happy with your purchase. If something’s not quite right, you’ve got 30 days to return it.

Damaged Items

In the unlikely event of your item arriving damaged, please contact us within 48 hours of receipt.

How to Return an Item:

1. Repackage your item (unworn, unused, and in original condition).
2. Pop your order number inside the parcel.
3. Send it back to:
   Nags Essentials Returns
   Vale View Equestrian Centre
   Nottingham Lane
   Old Dalby
   Melton Mowbray
   LE14 3LX

We recommend using a tracked service for peace of mind, as we can’t be held responsible for items lost in transit.