Frequently Asked Questions

What payment methods are accepted?

We accept PayPal, Klarna, and major credit/debit cards. All payments are processed securely.

Can I use Klarna to pay in instalments?

Yes, Klarna is available as a payment option, allowing you to pay in instalments.

Are gift cards available for purchase?

Yes, we offer gift cards in denominations of £10, £25, £50, and £100.

Do you offer free UK delivery?

Yes, free UK delivery is available on orders over £50.

Do you offer international shipping?

Our website does not currently specify international shipping. Please contact us directly at info@nagsessentials.co.uk for international orders.

How can I track my order?

You can track your order using your tracking number via our AfterShip page.

What is your returns policy?

Most new, unopened items can be returned within 30 days of delivery for a full refund.

Can I return items if I change my mind?

Yes, items can be returned if unsuitable, but shipping costs are not refunded.

Are there any items that cannot be returned?

For hygiene reasons, underwear or earrings cannot be returned unless faulty.

What should I do if my item is faulty?

You can return faulty items for a refund or replacement. We'll also refund shipping costs.

How long does it take to receive a refund?

Refunds are usually processed within four weeks, often sooner.

What if I received a free promotional item with my order?

If you return the main item, you must also return the free item or its value may be deducted from your refund.

Do you have a physical store?

Yes, we’re located at Vale View Equestrian Centre, Nottingham Lane, Old Dalby, Melton Mowbray, LE14 3LX.

Is all online stock available in-store?

Not all online items are stocked in-store. Please call ahead to confirm availability.

How can I contact customer service?

Email us at info@nagsessentials.co.uk or call 01553 776897.

What are your customer service hours?

Please get in touch Monday - Friday - 10am-5pm should you need to chat with us about anything